Tanya Jones
Senior Product Strategy and Design Manager @Delta Dental Ins.
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WORK HISTORY
Senior Product Strategy and Design Manager @Delta Dental Ins.
Product lead for transformation changes of Contact Center software to reduce Average Handle Time, increase staff efficiency, and improve employee satisfaction.• Product lead for Medicaid Dental contract bid involving strategic development of complex product suite including CRM.• Responsible for shepherding business strategy and desired outcomes from product concept through delivery. • Identify best in class solutions and maintain associated artifacts including business case, scope, cost estimates, staffing requirements, and risks with mitigation plans.• Deeply understand customers, technology, and competition, and synthesize into the operational roadmaps driving business outcomes through technology enablement and innovation.• Develop and communicate product priorities across the company through collaboration and building consensus.• Create and maintain operational and functional metrics; maintain financial business case and ROI.• Integrate user research studies, analytics, and market analysis into product requirements.• Participate in design reviews, user research, and demos.• Represent the voice of the business when determining priorities with the technical teams.• Develop customized solutions and launch plans while partnering with sales, marketing, regulatory/compliance, IT, and operations for product success.• Successful virtual collaboration with all customers and colleagues including leading an international virtual team of business and technical analysts.
EDUCATION
California State University-Sacramento
BA
Western Governors University
Master of Business Administration - MBA
ABOUT TANYA JONES
Product Manager Leader with 12+ years of experience leading cross-functional and product…
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