Tanya Dabas
Operations Support Associate @Shoppers Drug Mart
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WORK HISTORY
Operations Support Associate @Shoppers Drug Mart
Ottawa, ON, CA
Processed over 150+ financial transactions daily and managed customer inquiries with 99% accuracy, ensuring high service standards and customer satisfaction.•Promoted additional services, leading to a 10% increase in service adoption, and collaborated with team members to optimize operational workflows, improving efficiency by 15%.•Utilized Excel for tracking and analyzing transaction data, contributing to more efficient reporting and performance monitoring.
EDUCATION
Lambton College
Postgraduate Degree, business analytics
Delhi University
Bachelor's degree, Psychology
ABOUT TANYA DABAS
Hello! I\'m a Business Analyst in training, passionate about leveraging data to drive strategic decision-making. With a background in customer support and operations, I\'m on a quest to transform complex business challenges into actionable insights. My academic journey in Business Analytics at Lambton College has fortified my technical expertise, reflected in my ongoing pursuit of cutting-edge analytical skills and tools.🧰 My toolkit includes: Data Analysis & Visualization (Python, R, SQL, Power BI, Tableau) Requirements Gathering & Documentation🤖 Advanced Excel (Pivot Tables, VBA, Macros)I\'ve applied these skills in real-world projects, like analyzing 1,500+ data points to improve decision-making processes by 30% and designing Power BI dashboards that enhanced reporting efficiency by 25%. My PwC Switzerland Power BI Job Simulation certification highlights my commitment to continuous learning and staying ahead of industry trends.Let\'s connect at t••••••••@gmail.com!
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