Tanya Budke
Operations & Consumer Experience
- Role
- Consumer Experience Manager at Char-Broil
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Tanya Budke
I am fierce about PEOPLE and DATA! People make our businesses, teams, and outcomes what…
Experience
Consumer Experience Manager
Feb 2023 — Present · Scottsdale, AZ, US
Created contact center documentation; SOP\'s, KB Articles, Website FAQ\'s, QA Collaboration and Onboarding Training increasing internal alignment, agent consistency and KPI\'s while enhancing the consumer experience. Sourced, integrated, and executed a new BPO for state-of-the-art technology product launched in 2024.Orchestrates the execution of critical customer escalations to resolve product friction, legal risk and progressing trends while enhancing the consumer journey.
Education
Auburn Senior High School
Diploma
1990 — 1992
Seattle Pacific University
Human Resources PHR Certification Program (Seattle Research Partners)
2013 — 2013
Green River Community College
AA
1992 — 1995
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