Tanya Basu
Customer Success Manager @Ceedbox
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WORK HISTORY
Customer Success Manager @Ceedbox
Manchester, GB
Ceedbox is revolutionising the logistics industry with innovative software solutions, and reshaping operations with efficiency.
EDUCATION
Withington Girls' School
GCSEs
University of Chester
HND, PE & SS with Education Studies
Ridge Danyers College
A Levels
Trinity College, London
TESOL, Teaching English as a Second or Foreign Language/ESL Language Instructor
SKILLS
ABOUT TANYA BASU
With a strong track record across multiple sectors and seniority levels, I thrive on building long-term, value-driven relationships with clients. I’m passionate about delivering exceptional service while driving continuous improvement and unlocking new opportunities.My expertise lies in Customer Success Management, Implementation Management, and Onboarding—ensuring clients not only get the best start, but also experience ongoing success and growth. I’m equally comfortable navigating complex projects as I am presenting to key stakeholders, and I bring a proactive, solutions-focused mindset to everything I do.Core strengths and specialisms include: • Client Relationship Management • Implementation & Onboarding • RPO & Recruitment Technology • Account & Project Management • Change & Continuous Improvement • KPI & Service Delivery Reporting • Stakeholder Engagement & Presentations • Managed Services, MSP & Master Vendor Models • Contract Management & Negotiation • Supply Chain & Process OptimisationI’m always open to connecting with like-minded professionals and exploring new challenges in the world of customer success and recruitment tech.
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