Tanya Sharma
Partner Success Manager | Expert Onboarding | Learner Engagement | Program Execution
- Role
- Customer Success Associate at MapleLMS
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Tanya Sharma
Hello! As a Partner Success professional in SaaS/EdTech, I lead structured onboarding and…
Experience
Customer Success Associate
Feb 2026 — Present · Noida, IN
Serve as a primary point of contact for customer queries, ensuring timely resolution and satisfaction.1. Assisted with onboarding, product training, and adoption initiatives to maximize customer value.2. Managed billing, renewals, collections, and contract addendums, ensuring accuracy and timely delivery.3. Maintained up-to-date customer data and generated reports on usage, renewals, and billing for internal review.4. Collaborated with Finance, Sales, and Support teams to streamline operations and enhance the customer experience.
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