Tanya Pierre
Customer Success Manager @Cisco
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WORK HISTORY
Customer Success Manager @Cisco
Oversaw a portfolio of customers with an Annual Recurring Revenue (ARR) exceeding $2,5M, ensuring their satisfaction and success.• Collaborated closely with sales, support, and product teams to facilitate a seamless onboarding process and deliver ongoing support, fostering a positive customer experience.• Worked alongside a Customer Solutions Engineer to address complex customer challenges, establish enrollment best practices, streamline integrations, and optimize the end-user experience. Maintained partnerships with existing customers, driving feature adoption, identifying opportunities to enhance security posture, and providing ongoing support throughout their journey.• Successfully re-engaged multiple dormant accounts, jumpstarting new initiatives, increasing end-user engagement, and fostering stronger partnerships with Duo/Cisco.
EDUCATION
ESM Pôle BTS Commerce International
International Trade
PPA Business School
International Business, Commerce international
UCLA
Entertainment Studies
SKILLS
ABOUT TANYA PIERRE
As a Customer Success Manager at Cisco, I assist enterprise customers by addressing intricate customer challenges, collaborating with our sales team to ensure a seamless customer experience, promoting the adoption of our continually advancing features, identifying effective strategies to enhance security posture, and offering support throughout their entire customer journey.
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