Tanya Lingle

About Tanya Lingle

I\'m a strategic product operations leader with over a decade of experience driving go-to-market execution, scalable program design, and customer-centric enablement in SaaS environments.My career has been defined by building things from scratch — teams, frameworks, and programs that stick. At Smartsheet, I\'ve built and scaled two global teams from 1 to 13 FTEs, architected a GTM launch framework that drives 400+ product launches annually at 85%+ readiness, and founded a Critical Situations program that reduced strategic customer churn by 3%. I thrive at the intersection of product, GTM teams, and operations — connecting the dots across teams to deliver products to our customers that land well and retain customers.Before moving into product readiness, I spent years in customer success, where I developed a deep appreciation for the customer perspective. That foundation continues to shape how I lead — always anchoring strategy to real customer outcomes.I\'m passionate about mentoring talent, fostering high-performing teams, and building the kind of operational rigor that scales. If you\'re working on something at the intersection of product operations, GTM strategy, or customer excellence, I\'d love to connect.

Experience

1. Director, Gtm Strategy and Operations Product Readiness and Critical Situations

   Smartsheet

   Oct 2024 — Present · Bellevue, WA, US

   Led GTM strategy and operations for Product Readiness and Critical Situations at Smartsheet, overseeing 400+ product launches annually and achieving 85%+ readiness scores across all GTM lines of business. Built and scaled global teams from the ground up growing from 1 to 13 FTEs.Defined the cross-functional launch governance framework, aligning Product, Engineering, Sales, Customer Success, Professional Services, Technical Support, Revenue Operations, and Marketing on launch quality, risk, and timing. Launched structured employee onboarding, readiness scorecards, and scalable tools, resources, and processes to drive reduced internal escalations and accelerated customer adoption.Founded the Critical Situations team to support Smartsheet\'s largest customers during high-stakes moments in their journey, resulting in a 3% reduction in strategic customer churn. Instituted voice-of-customer programs that directly influence roadmap prioritization and release planning, increasing feedback-driven enhancements year over year.

Education

• University of Washington

  Certificate of Global Technology and Communication Management, Human Centered Design and Engineering

  2012 — 2013

• Gonzaga University

  Bachelor of Business Administration (BBA), Marketing and Finance

  2003 — 2007

• North Seattle College and Redmond Medic 1

  Nationally Registered Emergency Medical Technician (NREMT)

  2014 — 2014

• Master of Arts in Applied International Studies, University of Washington

  MAAIS

  2014 — 2015

• Gonzaga University in Florence, Italy

  Bachelor of Business Administration (B.B.A.), Marketing and Finance

  2005 — 2006