Tanya Khouri

About Tanya Khouri

Strategic operations and product executive known for translating complex strategy into…

Experience

1. Vice President, Customer Systems & Support

   Wells Fargo

   Aug 2022 — Present · Miami, FL, US

   Directed product strategy, risk oversight, and systems innovation for $7B+ small business credit portfolio. Partnered across technology, risk, and operations to launch new credit products, enhance origination platforms, and ensure regulatory compliance. Developed and executed product strategies for $7B+ small business credit portfolio spanning unsecured lines, SBA loans, secured lending, and commercial real estate loans. Drove end-to-end delivery of enhancements to origination and billing platforms for launch of new product features with optimized pricing, terms, and customer benefits. Secured committee approval for control procedures governing portfolio audits, account treatment, and customer communications; achieved 100% audit compliance. Oversaw credit risk test initiative which identified and closed high-risk unsecured line of credit accounts with $30M balances and converted balances to restructured loans with more achievable payment requirements and lower potential losses. Contributed to successful launch of high-growth secured line of credit product in under-penetrated market, projected to generate $122M incremental first-year bookings. Identified systemic issues impacting portfolio with 2,500 accounts and $10M balances, secured approvals for self-devised resolution, and drove implementation of customer notification and change in terms. Launched spend stimulation programs, generating $13M+ in incremental quarterly usage.

Education

• University of York

  Study Abroad Programme

• Trinity College-Hartford

  Bachelor of Science - BS