Tanya Jain
Supervisor @Tim Hortons
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WORK HISTORY
Supervisor @Tim Hortons
Led daily shift operations for a high-volume location, supervising a team of 8–12 staff while maintaining customer satisfaction scores above 95%.• Managed scheduling, inventory, and reconciliation — identifying inefficiencies that reduced waste by 10%.• Trained and onboarded new team members on operational standards and service best practices.• Resolved escalated customer concerns efficiently, maintaining a professional service environment during peak hours.
EDUCATION
Shaheed Sukhdev College Of Business Studies
BMS, Finance, General
Conestoga College
Business Analytics, Business Analytics
Conestoga College
Global Business Management, Business Management
ABOUT TANYA JAIN
I didn\'t start out as a data person. I started out as someone who genuinely loved understanding why businesses work — or don\'t.That curiosity led me through roles spanning client management, operations leadership, and data analytics across India and Canada — and taught me that the most valuable skill is sitting at the intersection of data and decision-making.Along the way: Power BI dashboards cut reporting time by 40%. A churn model with 82% accuracy. 10+ client accounts managed. Frontline teams supervised. All powered by SQL, Python (Pandas), Excel, and Tableau.Currently pursuing PL-300, Google Data Analytics, and Excel Expert certifications — and actively seeking Business Analyst roles in Canada. r••••••••@gmail.com
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