Tanya Hallas

Cosmetic Manager @Shoppers Drug Mart

2004 – 2007 average yearly sales volume increase of 16%,* 2008 – 2012 8%,average yearly sales volume increase * 2013 achieved a 25% increase in sales volume* Forecast and develop annual sales targets, margins, fine line penetration and productivity* Analyze Sales Trends, KPI\'s, P&L, and ROI for all vendors in order to execute business strategies to deliver upon departmental objectives and performance by implementing effective marketing events and promotions while supporting vendors and their guidelines* Managing the human and financial resources of the cosmetics department and ensuring that the cosmetics department objectives are achieved* Recruitment and selection of qualified beauty advisors* Overseeing training of my team of beauty advisors, providing leadership and performance management to the cosmetic department team* Consistently leverage and educate my team on product knowledge to enhance the service experience and to sell the product* Consistently demonstrate appropriate selling behaviors to exceed customer expectations* Build relationships through communication with existing clientele while attracting new clients* Implement strategies to ensure superior customer satisfaction* Effectively execute quarterly galas, special events, gift with purchase incentives and seasonal programs to capture salesInterpret and follow visual guidelines to ensure standards reflect the philosophy and direction of the company