Tanya Gupta

About Tanya Gupta

As a Customer Success Manager at Credgenics, I help financial institutions including banks, NBFCs, and fintechs streamline their debt resolution processes through a combination of our SaaS platform and personalized collection strategies. My role bridges product adoption, strategic consultation, and technical support to drive measurable outcomes and long-term client success.With 1.5+ years of experience in customer success and business relationship management, I’ve had the opportunity to work with diverse client portfolios and contribute directly to retention, growth, and product enablement initiatives.I’m deeply passionate about continuous learning, technology, and cross-functional collaboration. I thrive in dynamic environments where creativity, innovation, and customer satisfaction are at the heart of the mission.Looking ahead, I’m excited to contribute my experience and client-first approach, helping shape scalable success stories for the clients.

Experience

1. Customer Success Manager

   Credgenics

   Jan 2024 — Present · Noida, IN

   As a Customer Success Manager, I focus on driving client success, fostering long-term relationships, and ensuring optimal product adoption and satisfaction across a diverse portfolio.Spearheaded the successful onboarding of 6+ clients, including major banks and fintech organizations, through tailored training sessions aligned with specific business use cases, enabling faster time-to-value and seamless adoption.Consistently maintained zero client churn, ensuring strong customer retention and securing recurring revenue streams through proactive engagement and personalised success planning.Increased monthly adoption rates through the effective use of adoption reports and insights, and achieved the Net Promoter Scores (NPS) above 9 across key accounts.Managed a dynamic portfolio of 15+ client accounts, providing strategic account management and identifying upsell and cross-sell opportunities, contributing to increased Monthly Recurring Revenue (MRR).Acted as a key internal advocate for customers, collaborating closely with sales, product, and support teams to ensure timely issue resolution, continuous product improvement, and a seamless customer experience.Demonstrated strong problem-solving and conflict resolution skills, enabling swift and satisfactory outcomes that reinforced positive client relationships.Utilized CRM tools and ticketing systems to streamline workflows, monitor engagement, and enhance service delivery throughout the customer lifecycle.Applied deep product knowledge to align client goals with appropriate solutions, maximising user adoption and long-term satisfaction.

Education

• Ryan International School

  Secondary School

  2008 — 2018

• Ryan International School

  Higher Secondary School

• Amity University

  Bachelor of Technology - BTech, Computer Science