Tanya Garg

Customer Success Manager at LSEG | Former Forex Dealer at ICICI Bank

Role: Customer Success Manager at LSEG
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
LSEG
Dec 2022 — Present · Mumbai, IN
Facilitated product demos and aligned solutions with client needs to drive post-sales adoption for long-term growth.• Created account plans for key clients to ensure seamless price increase discussions and retention.• Led quarterly business reviews to ensure high client satisfaction and address potential risks.• Implemented customer success metrics and KPIs to monitor client health and drive continuous improvement initiatives.• Compiled customer feedback and analysis to identify, design, and implement solutions for customer success initiatives and improving customer service level• Conducted thorough competitor mapping for key accounts to identify potential displacement opportunities and proactively mitigate risks.

Contact information

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•••••@lseg.com
Personal email
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Current company

LSEG

Financial Services · 25K employees · London, England, United Kingdom

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.

lseg.com

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