Tanya Bradley
Vice President of Digital Experience @Velocity Credit Union
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WORK HISTORY
Vice President of Digital Experience @Velocity Credit Union
Austin, TX, US
I’m honored to begin a new chapter as Vice President of Digital Experience at Velocity Credit Union.This opportunity allows me to combine my passion for operational excellence with my commitment to creating journeys that truly serve people.Here’s to building meaningful connections and driving innovation — I’m excited to continue learning and contributing in this next role.
EDUCATION
Texas State University
BBA, Computer Information Systems
SKILLS
ABOUT TANYA BRADLEY
Lifetime learner and highly skilled leader with 20+ years of experience driving program execution, process improvement, and customer experience/success in the B2B SaaS and technology sector. Inspiring manager/coach/mentor of high-performing teams. Proven ability to manage complex project portfolios and collaborate with executives on strategic initiatives. Leverages PMP, OKR, and data analysis expertise to deliver results that exceed customer expectations. Fascinated with AI/ML technologies and recently completed a post-graduate program to lead AI strategies for any area of the business.Key Achievements- Spearheaded initiatives that resulted in a 15% increase in client retention rates- Achieved over 110% of annual quota attainment, generating $69 million in additional revenue and surpassing our target by $7 million- Enhanced customer experience scores from red/yellow to green by 25% within 4 quarters by implementing a \'Get Well\' Program- Led cross-functional teams in collaborative efforts that improved customer satisfaction metrics across all touchpoints.
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