Tanya Antonio
Operations | Strategy
- Role
- Operations Manager at Silverline Solar
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Tanya Antonio
Live in LA, but hail from New York: That\'s the first and most important thing you need to…
Experience
Operations Manager
Nov 2024 — Present · Los Angeles, CA, US
Ownership of region-wide operations, balancing client experience with budget, staffing, and install timelines.• Lead and coach dispersed install teams, ensuring training completion and consistent execution of service standards.Proactively communicate project updates and timelines to keep clients informed and confident throughout the process.•Anticipate client needs and delays, delivering clear, solution-driven support to ensure a smooth customer journey.•Support seamless service delivery by coordinating across teams and resolving real-time field issues that impact client experience.• Handle high-level escalations, delivering fast, clear resolutions while maintaining client trust.• Identify performance gaps using field feedback and team KPIs, then implement targeted improvements.
Education
Hunter College
Bachelor of Arts - BA, Psychology
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