Tanvir Raihan Islam

Salesforce Maps @Salesforce

Hyderabad, IN

Resolved more than 400 cases related to Salesforce Development (Salesforce DX) and Implementation, ensuring optimal functionality for business-critical operations and maintaining quality, performance, and security standards.•Facilitated technical swarm groups to address challenges, providing production support through incident investigations and resolution.•Completed Trailhead modules and earned multiple Salesforce certifications, upskilling internally to enhance expertise, while mentoring team members to strengthen technical proficiency in Salesforce development and administration.•Authored and managed ownership of internal team processes to enhance organizational knowledge and drive continuous improvement in system maintenance.•Specialized in Territory Planning and assisted Subject Matter Experts (SME) in swarms, directly contributing to robust user satisfaction as evidenced by surveys.•Enhanced the performance of custom-built LWCs and Apex triggers and custom integrations; ensured execution of scheduled batch jobs which led to consistent customer satisfaction (CX) scores as evidenced by feedback surveys.•Maintained an overall productivity score exceeding 100%, demonstrating operational excellence and high consistency.