Tanvir Ahmed
Operations Team Lead @Minster Law
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WORK HISTORY
Operations Team Lead @Minster Law
Wakefield, GB
Lead and support 70 paralegals (30 direct reports, with overall responsibility for the full team). • Work alongside 3 other Operational team leads to ensure consistency, collaboration, and alignment across the hub. • Host large team meetings to drive engagement, communication, and clarity of objectives. • Ensure hubs operate efficiently, with solicitors, assistant fee earners, and paralegals working effectively together focusing on my direct reports. • Monitor and manage unit logging, ensuring accuracy, recoverability, and profitability. • Drive business growth by aligning productivity with commercial outcomes. • Support personal growth and development of team members through coaching, feedback, and progression pathways. • Track and deliver on KPIs, ensuring accountability and high performance. • Implement and improve processes to streamline workflows and increase efficiency. • Recruit, onboard, and retain talent, building a high-performing and engaged team. • Collaborate with stakeholders — technical team leaders, finance, HR, admin, and senior leadership — to align on case management, productivity, and profitability.
EDUCATION
Hanson School
High School, GCSE
Hanson Academy, 6th Form
A-Levels
ABOUT TANVIR AHMED
Operations Team Lead with a strong motor insurance background, now working in the legal sector. Former technical team manager experienced in leading teams, improving processes, and building stakeholder relationships. Skilled in claims management, cost control, and coaching with a focus on delivering results and supporting mental health in the workplace.Key Achievements • Boosted referral performance by 34% in four months through process optimisation. • Transitioned from Technical Team Manager (motor claims) to Operations Team Lead (legal sector) with continued strong results. • Delivered accredited training and impactful coaching to develop team capability.
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