Tanvi Verma
Client Care Representative @Sun Life
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WORK HISTORY
Client Care Representative @Sun Life
Toronto, ON, CA
Advanced support to Group medical & dental inclusively Public Service clients through courteous communication and performing complex sets of tasks maintaining optimum SLF service standards with thorough use of multiple data systems. • Interpreted and closely investigated diverse jobs related to client accounts using workflow systems. • Collaborated closely with Resolution case team to resolve and process requests received in accordance with pre-established processes. • Delivered product knowledge designed to client’s needs while working with advisors • Preparing and sending correspondence according to SL Plan/Policy rules and guidelines. • Rectifying complex client account issues using critical thinking and analytical skill • Engaged in various collusive activities and training programs to enhance personal and professional skill development. • Directed smooth communication and follow up with Team leads & Specialists to ensure all issues and complaints are escalated and acted upon within the time frame to gain positive client experience.
EDUCATION
Humber College
Post graduate diploma, Global Business Management
Panjab University
Bachelor of Commerce (B.Com.), E-Commerce/Electronic Commerce
ABOUT TANVI VERMA
As a Client Care Representative at Sun Life, I provide advanced support to Group medical and dental clients,through courteous communication and complex task management. I collaborate closely with the Resolution case team to resolve and process requests, deliver product knowledge tailored to client’s needs, and rectify complex account issues using critical thinking and analytical skills. I have a Post graduate diploma in Global Business Management from Humber College, and a Bachelor of Commerce in E-Commerce/Electronic Commerce from Panjab University. I have developed exceptional coaching and interpersonal skills to inspire and establish strong professional relationships with all levels of management and team members. I have not only gained progressive experience in client services but also accounts management across top-tier organisations, such as Alight solutions through Randstad where I handled health benefits for some strong financial US clients through coordinated resolution team support while keeping progressive AHT’s. I am passionate about providing superior administration and customer satisfaction and resolution, and I am always eager to learn and grow.
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