Tanvi Raja
Simplifying Complexity | Technical Writer | Trainer | Certified Instructional Designer | Customer Success
- Role
- Customer Success Manager- Senior Technical Writer and Trainer at Centific
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Tanvi Raja
I am a Senior Technical Writer and Trainer with 6+ years of experience in designing…
Experience
Customer Success Manager- Senior Technical Writer and Trainer
Jan 2025 — Present · Hyderabad, IN
Developed and maintained technical training materials, including user guides, process docs, video tutorials, and quick-start guides, to support a new product launch.Created onboarding resources and knowledge base content to enable faster adoption by customers and internal teams.Delivered live and recorded training sessions and onboarding webinars, increasing product understanding and reducing support queries.Collaborated with product and cross-functional teams to keep training content aligned with evolving features and updates.Continuously updated materials and leveraged learner feedback to improve training effectiveness and usability.
Education
Vellore Institute of Technology
Master (Integrated 5 Years )of Science , Biotechnology
2014 — 2019
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