Tanvi Joshi
Vendor Relations ||Client Relations||Account Management ||Vendor Management|| MIS ||Team Leader|| Customer Service
- Role
- Client Relations Coordinator at LanceSoft, Inc.
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Tanvi Joshi
I am an Account Executive with experience in client engagement, account management, and…
Experience
Client Relations Coordinator
Mar 2023 — Present · Indore, IN
Client Engagement: Serve as the primary point of contact for clients, ensuring clear communication and timely responses to inquiries. • Service Coordination: Manage the delivery of services to clients, ensuring all deliverables meet quality standards and deadlines. • Issue Resolution: Address and resolve client concerns, escalating issues when necessary to ensure client satisfaction. • Cross-functional Collaboration: Work closely with internal teams, including operations, sales, and customer service, to meet client needs. • Performance Monitoring: Track and report on service delivery performance, identifying areas for improvement and implementing solutions. • Client Feedback Management: Gather and analyze client feedback, using it to improve service quality and client relationships. • Meeting Participation: Attend regular client meetings, both virtual and in-person, to discuss progress, performance, and future needs. • Documentation & Reporting: Maintain accurate records of client interactions, service delivery metrics, and issue resolutions. • Process Improvement: Continuously identify opportunities to enhance service delivery processes and improve overall client satisfaction.
Education
International Institute of Professional Studies, Davv ,Indore
Master of Business Administration - MBA
2020 — 2022
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