Tanvi Jain
Critical Incident Manager / Problem Manager / Service Manager / Knowledge Manager - ITIL Certified, CSPO - Certified Scrum Product Owner
- Role
- Service Manager at SAS
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Tanvi Jain
With a solid background in Major Incident Management, Incident Management, and Problem Management, I have successfully handled critical incidents and identified root causes to prevent future occurrences. Additionally, my expertise extends to driving Service Improvement projects that have consistently enhanced operational efficiency and customer satisfaction. Through my proactive approach and strong leadership skills, I strive to optimize incident resolution processes and foster a culture of continuous improvement within organizations.
Experience
Service Manager
Oct 2024 — Present
Education
Laurentian University/Université Laurentienne
Bachelor of Engineering - BE, Computer Science
2016 — 2016
MADHUBEN AND BHANUBHAI PATEL WOMEN INSTITUTE OF ENGINEERING FOR STUDIES AND RESEARCH IN COMPUTER AND COMMUNICATION TECHNOLOGY-063
Bachelor of Engineering, Computer Software Engineering
2013 — 2017
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