Tanveer Raval
Executive Vice President and Head Customer Exprience @YES BANK
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WORK HISTORY
Executive Vice President and Head Customer Exprience @YES BANK
Head Customer Experience for Metro and Urban Branch Banking, Emerging Branch Banking, Retail Banking Contact Centre, Credit Card Contact Centre, Credit Card Transactions, MSME, VRM, Customer Satisfaction Measurement, Analytics and Reporting.Responsible for Customer Experience PAN India. Enable all LOBs improve the Customer Experience. Study customer feedback, VOC, understand market behaviours, trends, competitor practices and bench marking to bring the right intelligence to the table. Engage with all the LOBs to help improve Customer Experience.Identify opportunities, use market intelligence, analyse data to guide the Business to improve Customer Experience and propel Brand Loyalty.
EDUCATION
Don Bosco High School, Mumbai
Secondary School Certification
RD National College
Bachelor of Science - BSc
University of Mumbai
Advanced Diploma in Tourism and Travel Industry Management
ABOUT TANVEER RAVAL
Experience of 25 years in Operations, Customer Experience, Client Relations, Strategy, Account Management and Leading High Performing Teams in the Aviation, Telecom and Banking sectors. In my tenure I have successfully lead Teams in the transformation of Business Processes. This has been key and pivotal for influential business transitions, process enhancements to reduce effort and automate processes. I propel and work towards making the work environment conducive to growth and development. Lead teams with passion, influence the business to much required changes and better customer experience. My top strengths of being a developer, deliberative and high on empathy helps immensely in taking the right decisions, promoting and developing talent.
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