Tanveer Huq

Manager, Customer Business Process and Analytics @AAMC

Washington, DC, US

Invented a new research and analytics framework to help business units reach their customer centric goals by focusing on addressing strategic uncertainty which resulted in successes such as delivering a forecasting model that is able to accurately predict the number of MCAT examinees for the first time in history allowing the AAMC to allocate resources and materials to where and when they are most needed. • Established business and support processes, resulting in a 19% increase in customer satisfaction (to 94%).• Founded a coalition of cross-functional empowered data SMEs and tech leads with data science tools, which resulted in the operationalization of analytics and the launch of a new bestselling product of the year.• Led the development of a risk management and security plan for CRM data access, which was implemented across the organization.• Developed a business framework that increased the number of dashboard creators from 2 to 21, the number of consumers from 2 to 62, and the number of views a month from 3 to over Utilized machine learning topic modeling to gain insights from unstructured data, helping AMCAS identify key pain points for applicants and measure improvements.• Analyzed customer inquiry and interactions to increase customer engagement, resulting in a 20% increase in customer engagement.• Persuaded all teams to utilize standardized customer service satisfaction metrics and processes, resulting in an overall improvement of the organization.