Tanveer Gull

Role: Change Management Specialist at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Tanveer Gull

Experienced MIM specialist with robust ITIL expertise in cloud environments, adept at supporting a global customer base. Possesses hands-on experience in IT technical support, including proficiency with advanced ticketing tools and complex server-level monitoring dashboards. Proven track record in information technology and IT services, with expertise in system management, ITIL, ITSM, live chat support, troubleshooting. Experienced in incident management and leading service desk teams effectively. Led a cross-functional team of 10+ to improve incident response protocols, reducing system recovery times by 40%.Ensured adherence to the incident management process and achievement of all key performance indicators (KPIs).Spearheaded the integration of ITIL practices, optimizing incident lifecycle management and supporting the rapid expansion of the client base. Oversaw quality assurance for the service desk team, achieving 100% accuracy.Motivated the team to promptly address and resolve incidents and tickets, ensuring swift resolutions.

Experience

Change Management Specialist
Tata Consultancy Services
Feb 2025 — Present

Education

Natiotional Industrial Training and Consultancy(NITCO)
Diploma in Computer Applications
University of Kashmir
Bachelor of Commerce, Computer and Information Sciences and Support Services
Lovely Professional University
Master of Business Administration - MBA, Information Technology & Data Analytics

Contact information

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Work email
•••••@tcs.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Tanveer Gull

Experience

Change Management Specialist

Education

Natiotional Industrial Training and Consultancy(NITCO)

University of Kashmir

Lovely Professional University

Find verified contacts for anyone on LinkedIn