Tanveer Parvez Bahar

Sr Servicenow Developer @CRI Advantage

Served as a liaison between technical teams and business stakeholders, translating complex technical concepts into understandable business terms.• Facilitated training sessions and knowledge transfer for ServiceNow users across different departments to ensure effective platform utilization.• Worked cross-functionally with teams including IT, HR, Security, and Customer Support to design and implement ServiceNow solutions that meet their unique needs.• Ensured all configurations, scripts, and workflows are thoroughly tested and reviewed to minimize errors and downtime during production deployments.• Built and customized ITSM modules, including Incident, Change, Problem, and Request Management, with a focus on automating routine tasks and minimizing manual touchpoints.• Led ServiceNow upgrades and patches, ensuring minimal disruption and thorough testing of custom scripts and applications.• Maintained and enhanced the CMDB to ensure accurate and up-to-date data, integrating with ITOM Discovery for real-time asset tracking.• Configured and deployed Discovery and Service Mapping to identify and maintain an accurate inventory of IT infrastructure across on-prem and cloud environments.• Designed and implemented automated workflows to streamline HR operations, such as leave requests, benefits administration, and employee verifications.• Configured HR Case and Knowledge Management to automate onboarding, offboarding, and employee self-service processes, integrating with Workday and other HR systems.• Designed and maintained the ServiceNow CMDB to ensure accurate tracking of configuration items (CIs) and their relationships, supporting effective change management and minimizing service disruptions.• Implemented the ServiceNow DevOps module to improve collaboration between development and operations, while working with security teams to integrate SecOps with threat intelligence platforms, enhancing agility, security, and release management.