Tanveer Alam

About Tanveer Alam

Results-driven IT professional with 13+ years of experience in IT strategy, infrastructure management, and operations across 16 sites in 12 APAC countries (600+ Users). Proven expertise in aligning IT systems with business goals, managing budgets, and driving policies and KPIs to improve service levels, security, and efficiency.Core Competencies:Cloud & Identity Management: Azure AD, Intune, Office 365, Share point,Microsoft TeamsDevice & Endpoint Management: JAMF, Windows & Mac environments, lifecycle management.Onboarding & offboarding, IT inductionProject & Change Management: New office setups, IT infrastructure rollouts, change management, incident & problem managementCollaboration & Workflow Tools: Jira, Zendesk Audiovisual & Video Conferencing (AV/VC): Logitech, PolycomStorage Solutions: NAS (Synology, Netgear)Security & Networks: Firewalls (Cisco, FortiGate, pfSense), network & endpoint securityIT Governance & Operations: ITIL-based helpdesk operations, asset management, service improvement framework.Procurement, vendor, OEM and ISP Management IT Policy & Compliance: Designed and implemented centralized IT policies across multiple countries and locations to ensure compliance, standardization, and governanceLeadership & Mentorship: Regularly mentor IT teams, fostering skills growth, performance improvement, and knowledge sharingRecognized for successfully leading cross-functional IT projects, standardizing processes across regions, and mentoring teams to deliver scalable, secure, and business-aligned IT solutions that enhance user experience and operational resilience.

Experience

1. IT Manager

   Believe

   Oct 2019 — Present · IN

   Developing IT policy and implementing best practice guide for the organization. IT budgeting, Capex/Opex, Procurement. leading Large IT projects, including the design and development of new IT systems and services. Result-oriented. Helpdesk Lead, Managing and Maintaining Network infra- Cisco Switches, Cisco Meraki Access point, Ubiqtu AP, PF sense firewall, fortinate firewall. Managing and maintaining Windows and MAC Machines. Managing OEM, Partners, ISP and vendors.Managing the APAC region, including 12 countries and 16 sites, providing end-user and remote support to more than 700 users. Managing IT infrastructure and maintaining Azure AD, Intune, Endpoint, Office365, SharePoint IAM SSO Apps. provide Support to More than 100+ Applications.(Music industry and common Apps) Onboarding and Offboarding.IT Induction and Training Provided to Team and Users. Managing Storage Solutions like NAS,SAN (Synology, Netgear) Managing and maintaining Physical Dell power edge Servers, HP servers.Av/vc, Logitech, Polycom, network maintenance, network printer, Incident Management, Project management,Assets Management, Helpdesk management, JAMF, MAC, WINDOWS,User Training, Jira, Atlassian support, ITIL Framework.

Education

• Sikkim Alpine University

  Bachelor of computer Application , Computer and Information Sciences and Support Services