Tanushree Kanathe
Customer Success Manager | SaaS Expert | Client Retention & Growth Specialist
- Role
- Customer Success Manager at Xto10x
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tanushree Kanathe
I’m a Customer Success Manager with 4+ years of experience in B2B SaaS, working closely…
Experience
Customer Success Manager
Aug 2024 — Present · Bengaluru, IN
Handle onboarding, setup, and ongoing support to ensure customers use the product smoothly and successfully.•Collaborate with product and engineering teams to launch features on time and in line with customers\' needs.•Collect feedback from users and look for ways to improve the product and deepen client relationships.•Work closely with clients from different industries, including co-founders, strategy heads, and HR leaders, to understand their needs and offer the right solutions.•Contribute to shaping and improving our SaaS product, PeopleCues, by working closely on its structure and features.•Help growing startups set clear goals (OKRs) that match their daily operations and overall company vision, and design systems to track and improve performance.•Support business research by using both numbers (quantitative) and insights (qualitative) to guide decision-making.
Education
P.L.S International School
12th, Business/Commerce, General
2018 — 2019
Sri Sathya Sai College For Women - India
Bachelor of Commerce - BCom, Business/Commerce with computer applications
2019 — 2022
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