Tanushree Tiwari

About Tanushree Tiwari

Experienced Operations Manager with a proven track record in ensuring compliance…

Experience

1. Operations Team Manager

   Amazon

   Oct 2022 — Present · Noida, IN

   Project Management: Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.> Proposed and drove tool enhancements and automations. Driving the pilot projects till the project gets stabilized. Submitting project deliverables and ensuring that they adhere to quality standards.> Preparing status reports by gathering, analyzing, and summarizing relevant information. Overseeing SOP handover and signoffs from stakeholders and looking after contracts, amendments, andSOWs.> Managing financials 16 workflows across India which includes Forecast & Variance. Understanding customer requirements across multiple locations, policy and tool setup, training, pre-operations data evaluations.> Monitoring and control - tracking of critical parameters, QC, audits. Preparing artefacts for internal and external audit purpose.> Conducting project level HC reconciliation to review buffer and hiring requirement. Operations Manager:> Supervised and controlled workflow milestones, tasks, scope, timelines, budget utilization, escalations management, SLA attainment and risks impacting projects. Collaborated cross-functionally on full life cycle process evaluation and improvements.> Drove performance and delivery on agreed SLA’s and Handle attrition and provide replacements. Prepared internal and client business review slides (Weekly, Monthly & Quarterly).> Standardized the reporting metrics for various businesses (Using PLX, Dash Boards & Data Studios). Run internal projects on effective utilization and reduction of error categories.

Education

• Nagpur University

  Master of Technology - MTech, Embedded System

  2016 — 2018

• Nagpur University

  Bachelor of Technology - BTech, Information Technology

  2009 — 2013