Tanushree Chetry
Leadership-OrientedSenior Quality Analyst | Quality Strategy & Audit Expert | Award-Winning QA Leader | Cross-Functional Trainer | 10 Years Experience
- Role
- Quality Team Lead at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Tanushree Chetry
Quality & Process Excellence | Six Sigma Green BeltWith 10 years of experience in quality assurance and customer service, I specialize in driving performance improvements, setting QA benchmarks, and enhancing customer experience. I\'ve led impactful projects that improved CSAT by 10%, FTR by 10%, and pitch rate by 12%. As the sole QA expert in past roles, I’ve built SOPs from scratch, managed end-to-end audits, and partnered with cross-functional teams on training and process improvements.Recognized with the Best QA Award for 6 consecutive quarters, I bring a data-driven approach, strong analytical skills, and a passion for quality excellence.
Experience
Quality Team Lead
Jan 2026 — Present
Education
Gurugobind Singh Indraprastha University
Bachelor of Business Administration - BBA
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