Tanu Rajoriya
Resolution Specialist cum Team Lead @ Amazon | Escalations Management, Customer Service Operations
- Role
- Resolution Specialist Cum Team Lead at Amazon
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Tanu Rajoriya
A graduate of Rajiv Gandhi Prodyogiki Vishwavidyalaya with a Bachelor of Engineering in Information Technology, I most recently served as a Resolution Specialist cum Team Lead at Amazon, where I focused on managing escalations, seller operations, and backend processes. My work emphasized accuracy, service quality, and collaboration with logistics and cross-functional teams to improve operational efficiency. At Amazon, I led team operations, mentored team members, and conducted root cause analyses to enhance resolution strategies. I utilized my skills in escalations management, customer service operations, and risk compliance to contribute to process optimization and performance improvements. My approach is rooted in streamlining workflows and fostering collaboration to achieve results.
Experience
Resolution Specialist Cum Team Lead
May 2018 — Present · IN
Amazon – Resolution Specialist cum Team Lead – 2018–PresentHandle high-volume customer queries and provide accurate resolutions under strict SLAs.Manage seller communications and resolve seller-related operational issues.Oversee backend operations, ensuring data accuracy and timely updates.Coordinate with logistics teams to ensure smooth delivery and process flow.Perform root cause analysis to reduce recurring issues and improve process efficiency.Lead and mentor team members, ensuring adherence to processes and achieving performance targets.Collaborate with cross-functional teams, including operations and management, to streamline processes.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Information Technology
TIT Technocrats Group of Institutions, Bhopal
Bachelor of Engineering, Information Technology
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Batchelor of Engineering , Information Technology
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