Tanu Kumari
Support specialist - SMBG @MyOperator | ex @sony
- Role
- Customer Support Specialist at MyOperator
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Specialist
May 2025 — Present
Serve as the primary point of contact for SMB customers, addressing queries related to IVR setup, call flows, WhatsApp integration, Truecaller, DIDs, and billing - account management Provide end-to-end technical assistance, ensuring timely resolution of issues to enhance customer satisfaction and reduce churn.Guide clients through product onboarding, feature utilization, and best practices for optimizing MyOperator services.Collaborate with cross-functional teams (sales, product, engineering) to escalate and resolve complex customer concerns.Maintain accurate records of customer interactions in CRM tools and generate feedback for process improvements.
Education
Central Board of Secondary Education
Higher secondary education , Science
Central Board of Secondary Education
Secondary Education
SUNDERDEEP ENGINEERING COLLEGE, DASNA, GHAZIABAD.
Bachelor of Technology - BTech, Computer Science
Ambedkar DSEU Shakarpur Campus-I
Diploma of Education, Computer Engineering
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