Tanu Konathala

About Tanu Konathala

Goal-oriented professional with a strong background in Knowledge Management Services (KMS), skilled in leading teams towards achieving strategic objectives and fostering a collaborative work environment. Known for effective communication and problem-solving abilities, with a commitment to continuous improvement. Currently leading a team of technical writers at Cognizant delivering content for one of the tech giant. I have the responsibility of the content quality and manage the team\'s workload, delivery estimation and client relationship. I have successfully led teams and projects from inception to completion, consistently delivering exceptional results.As a KM professional, ensure the authenticity of stakeholders materials, adherence to legal and confidentiality requirements, and perform frequent audit of the process guidelines for compliance. Review daily stakeholder contributions and identify resources to address the queue as per business criticality, current SLAs, and existing projects in the team using established project management standards. Collaborate with other Knowledge Specialist to identify the day\'s priorities, negotiate timelines with stakeholders as required, or redistribute allocations depending on incoming priorities during the day. I am passionate about driving growth and innovation, leveraging a strategic mindset to identify opportunities and implement effective solutions. PEOPLE MANAGEMENT:Guide the team to deliver excellent customer satisfaction. Demonstrate and encourage strategic thinking in the team to generate innovative ideas as part of proposed solutions. My leadership style emphasizes empowerment, mentorship, and accountability, which enables teams to exceed expectations and achieve ambitious goals. I thrive in dynamic environments where adaptability and critical thinking are paramount, continually seeking opportunities to streamline processes and drive continuous improvement.Handle the entire cycle of performance management - regular coaching sessions, due diligence, performance metrics and reviews, quarterly presentation of individual\'s performance at talent reviews. Perform quality audit of work completed by the aligned team members and share quality centric feedback with Knowledge Specialist on a regular basis and work on closing the gaps.

Experience

1. Team Leader

   Cognizant

   Jun 2022 — Present · Hyderabad, IN