Tanu Jain
Customer Service Representative @NeoDocs (YC S21)
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WORK HISTORY
Customer Service Representative @NeoDocs (YC S21)
Mumbai, IN
As a Customer Care Representative at NeoDocs, I am responsible for delivering exceptional customer support, ensuring a seamless experience for users of our digital healthcare services. My role involves addressing customer queries, resolving complaints, and guiding users through our app-based diagnostic solutions.Key Responsibilities: • Responding promptly to customer inquiries via chat, email, and phone support. • Educating customers about NeoDocs’ health test kits and digital reports. • Troubleshooting user issues and ensuring timely resolutions. • Collaborating with cross-functional teams to improve service delivery. • Gathering and analyzing customer feedback to enhance user experience. • Maintaining a high level of professionalism and empathy in all interactions.Key Achievements: • Consistently achieved high customer satisfaction scores. • Contributed to process improvement by identifying recurring customer issues. • Played a key role in onboarding new users and increasing engagement with the NeoDocs app.
EDUCATION
St Aloysius College , Jabalpur
Bachelor of Business Administration - BBA
ABOUT TANU JAIN
Dedicated professional with 1 year of experience in Human Resources and 3 years in customer support. Proficient in handling employee relations, recruitment, and compliance, while delivering excellent second-tier customer service. Known for strong communication skills, problem-solving abilities, and a customer-focused approach.
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