Tantipa Mondal
Amazon Usa Vcs Sds Associate @Amazon
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WORK HISTORY
Amazon Usa Vcs Sds Associate @Amazon
US
A VCS SDS Associate at Amazon is a Virtual Customer Service (VCS) Shipping & Delivery Support (SDS) Associate. This role involves supporting customers, drivers, shippers, and Delivery Service Partners to ensure smooth and successful deliveries. They also resolve technical issues related to Amazon\'s website, Prime services, and digital devices. Key Responsibilities:Customer Support:Addressing customer inquiries and concerns related to shipping and delivery. Delivery Partner Support:Assisting Delivery Service Partners with delivery-related issues and challenges. Information Facilitation:Acting as a point of contact between various stakeholders (customers, drivers, shippers, etc.). Issue Resolution:Identifying and resolving problems that impact delivery efficiency and customer satisfaction. Performance Monitoring:Tracking and reporting on delivery performance metrics. Policy Adherence:Following Amazon\'s policies and procedures for handling customer and delivery-related information. Skills and Qualifications:Communication Skills: Excellent written and verbal communication skills in English are essential. Problem-Solving: Ability to analyze situations, identify root causes, and develop effective solutions. Customer Focus: A strong commitment to providing excellent customer service. Technical Proficiency: Experience with computer systems and software. Adaptability: Ability to work in a fast-paced, dynamic environment. Teamwork: Ability to collaborate effectively with internal and external teams. Shift Flexibility: Willingness to work varying shifts, including weekends and holidays. In essence, a VCS SDS Associate is a crucial link in the delivery process, ensuring smooth operations and positive customer experiences.
EDUCATION
University of Kalyani
Bachelor of Arts - BA, Art/Art Studies, General
Kalyani Central Model School
11th and 12th, Bioscience
Julien Day School - India
Associate of Science - AS, Liberal Arts and Sciences/Liberal Studies
Vidyasagar University
Master of Social Work - MSW, Art/Art Studies, General
ABOUT TANTIPA MONDAL
Dynamic and results-driven Social Media Manager with [2.5+] years of experience in…
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