Tanmoy Basak

About Tanmoy Basak

Work Profile- 12+ years of experience in IT industry,ITIL V3 Foundation certified from Axelos, PSM-1 certified from Scrum.org, Azure AI Fundamentals(AI-900), Azure Fundamentals(AZ-900) certified from Microsoft- Worked in Incident/change/problem management, Project Management, MS Azure, SharePoint, SQL DB, SNOW report automation- Part of challenging projects- Possess excellent analytical, development, problem-solving and decision-making and communication skills with an ability to work with minimum supervision, independently or in a team- Possesses good communication and Interpersonal skills- Good knowledge of MS Excel, SQL, good presentation skills- Received certificates in TCS and WIPRO for being a top performer in project and extra-curricular activities- Excellent documentation skills to maintain SMTD, best practices, process documents- Excellent Communication, Leadership and Team Development skills with solution oriented approach- Mentor and guide junior team members, resource and efforts estimation, responsible for charting knowledge transfer roadmap/content- Taking part in CAB meetings to explain the changed functionalities to the client before Production deployment- Acted as trusted advisor to project teams and support organizations on assurance and project reporting matters and also explaining the need of following ITIL based approach- Assisting the Incident management work-flow in driving Service Management best-practice and ITIL process standardization- Facilitating daily Scrum calls- Strong knowledge in AGILE methodology and multiple stakeholders’ environment- Ensuring the team adheres to ITIL standards while performing change requests, maintaining an Asset database and tracking changes- Liaison between client and team to elicit document, analyze and validate business process system and solution requirement, driving implementation of standard execution of the Service Management process.PRIMARY SKILL SET:•Incident/Change/Problem/MI management•Process Improvement, Reporting•AGILE Project Management•Project & Strategic Planning•Service Delivery•Azure, AWS, DevOps•SCRUM•CSI, Project Reporting•People Management•Risk Management•Operation Management•SQL-SSMS 2008,2012•SharePoint Admin•Support tools-MS Office•Ticketing Tools-SM7/9, ServiceNow•Monitoring Tools-DynatraceMail id- t••••••••@yahoo.com

Experience

1. Associate Principal Engineer

   Nagarro

   Jan 2024 — Present · Kolkata, IN

Education

• Technology Jobs

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2008 — 2012

Skills

• Change Management
• C#
• .net
• Service Desk Management
• Consulting
• Project Management Office (Pmo)
• Business Analysis
• Sql
• Sharepoint