Tanmay Gupta
Customer Success & Supply Chain Operations | Order Management • RMA • Fulfillment Excellence | SAP • ERP • Process Automation | Driving OTD, Cost Savings & Customer Experience
- Role
- Customer Success Analyst at Riverbed Technology
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tanmay Gupta
I am a Customer Success & Supply Chain Operations professional with 6+ years of end-to-end experience across Order Management, RMA, Import/Export Operations, Production Coordination, and Customer Experience for global technology companies.I specialize in improving On-Time Delivery, reducing operational bottlenecks, and driving customer satisfaction through data-driven execution and process improvement.Across roles at Riverbed, Smiths Detection, Check Point, Sophos, and Synchron, I have built a reputation for being:The “bridge” between Customers, Supply Chain, Procurement, Engineering & FinanceA problem-solver who stabilizes processes and reduces escalationsSomeone who takes ownership, improves efficiency, and delivers measurable resultsCore Strengths:• Order Management & Fulfillment• RMA & Reverse Logistics• Import/Export Operations• Shipment Coordination• Cross-Functional Alignment• Customer Success & Account Support• SAP / ERP / CRM Tools• Process Automation & Reporting• Inventory & Material Flow ManagementI enjoy improving customer experience, simplifying complex processes, and ensuring smooth delivery performance. My aim is to transition into SCM/CS Operations Specialist or Implementation roles where I can drive even larger business impact.
Experience
Customer Success Analyst
Nov 2025 — Present
Education
Gujarat Technological University
Mechanical Engineering
2014 — 2018
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