Tanmayananda Sahu
Customer Success Manager at Secpod
- Role
- Customer Success Manager at SecPod
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tanmayananda Sahu
Highly driven Customer Success Professional with 9+ years of experience, known for building strong customer relationships, driving product adoption, and delivering measurable value. Adept at managing a wide portfolio of global clients - including Enterprises, SMBs, MSSPs, and Resellers - with exceptional stakeholder management skills and a proactive, solution-oriented mindset.Possess a proven track record of setting up customer success frameworks from the ground up and implementing tools like Totango to streamline engagement. A self-starter with the ability to think strategically and execute tactically - collaborating closely with cross-functional teams to ensure seamless onboarding, training, and customer retention. Skilled in conducting impactful QBRs, creating upsell opportunities, and enhancing customer satisfaction through structured feedback loops and escalation management.Thrives in dynamic environments with strong organizational abilities, excellent communication, and a passion for driving customer success at scale.Core Skills: Customer Success Strategy | Stakeholder Engagement | Product Adoption | Cross-Functional Collaboration | Upselling & Retention | Escalation Management
Experience
Customer Success Manager
Apr 2025 — Present · Bengaluru, IN
Education
Birla Institute of Management Technology (BIMTECH)
PGDM, Marketing
2015 — 2017
Siksha 'O' Anusandhan University
Bachelor of Technology - BTech, Electronics and Communication Engineering
2009 — 2013
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