Tanmay Pandey

Skilled in Advanced Excel, Powe BI, SQL, Python, Data Cleaning, Data Visualization, Data Analysis

Role
Technical Support Analyst at Concentrix
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Tanmay Pandey

Experienced Engineer with having high inclination for science and technology.• MS Excel• Python • SQL • Power BI• SAP• Billing Management• Communicating with various teams• Planning, team work

Experience

  1. Technical Support Analyst

    Concentrix

    May 2022 — Present · Gurugram, IN

    Analyzed & Resolved technical issues for US-based customers, improving satisfaction scores • Upsold services using CRM tools, contributing to monthly revenue targets • Spearheaded documentation of troubleshooting steps, boosting team efficiency and strengthening the knowledge base. • Created documentation and standard operating procedures for data analysis processes

Education

  • Uttar Pradesh Technical University

    Bachelor's Degree, Electrical and Electronics Engineering

  • Motivational Pathway

    Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

    2010 — 2014

Skills

  • Engineering
  • Energy
  • Sap
  • Project Engineering
  • Team Management
  • C
  • Management
  • C++
  • Project Management
  • Power Generation
  • Vendor Management
  • Electrical Engineering

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Tanmay Pandey — Technical Support Analyst at Concentrix in Gurugram, HR, IN | Unifers