Tanmay Naidu
Safety Investigation Specialist
- Role
- Safety Investigation Specialist at Uber
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Tanmay Naidu
Resilient Safety Professional with 9+ years of experience in high-stakes investigation and crisis management. Seeking to leverage expertise in handling sensitive personal safety threats to add value to GCC\'s safety teams. Proven ability to maintain composure in crisis, execute complex workflows, and provide survivor-centric support.
Experience
Safety Investigation Specialist
Jun 2024 — Present · Hyderabad, IN
Manage high-severity SOS alerts involving sensitive safety threats utilize rapid judgment to assess risk levels and provide immediate support to survivors.Navigate complex workflows to mitigate life-threatening risks, ensuring users safety and restoring their status quo in high-pressure situations.Provide trauma-informed support and clear communication to users in high-stress situations, leveraging emotional intelligence and anempathetic approach.Analyse emergency call patterns to identify and report on emerging safety risks and behavior trends to leadership, serving as a thought partner to inform future compliance strategies.Collaborate with Team Leads and provided peer-to-peer support tomaintain service levels during high-volume periods, driving improvements in key metrics including AHT, CSAT, and Quality
Education
University of Allahabad
Bachelor of Commerce - BCom
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