Tanmay Mundra
Track Lead at HCLTech with expertise in IT Service Management.
- Role
- Track Lead at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Tanmay Mundra
As an IT Service Management (ITSM) professional, I bring extensive experience in…
Experience
Track Lead
May 2024 — Present · Nagpur, IN
Key Responsibilities:Planning and Strategy Development:Developing comprehensive transition plans that include timelines, resource allocation, risk management, and milestones to guide the transition from current to future service states.Coordination and Stakeholder Communication:Working closely with cross-functional teams including project managers, IT operations and external vendors. Communicating progress, manage expectations, and resolve conflicts to keep all stakeholders aligned.Risk and Change Management:Identifying potential risks related to the transition of services or knowledge assets and devise mitigation strategies. Managing change control processes to ensure all modifications are properly authorized and documented.Knowledge Transfer and Management:Oversee the collection, classification, and dissemination of critical knowledge to ensure effective knowledge transfer between teams, minimizing knowledge gaps and supporting organizational learning.Service Transition and ITSM Integration:Facilitate deployment, testing, validation, and go-live activities for new or updated IT services. Ensure integration with ITSM processes such as change management, release management, configuration management, and incident/problem management.Performance Monitoring and Reporting:Track progress against KPIs, timelines, and budgets. Provide regular status reports and post-transition reviews to identify lessons learned and drive continuous improvement.Training and Support:Coordinate training sessions and provide support during early life support phases to help teams adapt quickly to new systems or procedures.
Education
Pushpa Sr. Sec. School,Ashta
High School Certification
2006 — 2009
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
2010 — 2014
Modern Public School
Higher Secondary Certification
2000 — 2006
Skills
- Customer Service
- Javascript
- Html
- Css
- C++
- Negotiation
- Java
- Play Framework
- Teaching
- Windows
- Budgets
- Jquery
- Photoshop
- Microsoft Word
- C
- Microsoft Office
- English
- Python
- Bootstrap
- Research
- C#
- Editing
- Java Enterprise Edition
- Asp.net Mvc
- Powerpoint
- Microsoft Excel
- Sql
- Outlook
- Public Speaking
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