Tanjala Porter
Customer Advocate Representative @loanDepot
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WORK HISTORY
Customer Advocate Representative @loanDepot
Plano, TX, US
Single-handedly managed an overwhelming influx of inbound calls and written correspondence, effortlessly surpassing customer expectations with swift and astute resolutions to their inquiries. •Utilize telnet applications, data provisioning tools, and security tools to achieve efficient service. •Research account history, process service requests, approve and verify authorized actions, and resolve issues
EDUCATION
Microsoft Power Up Program
Low Code Developer
Careerist-Sales Engineering Bootcamp
Sales Engineering
Aturic
Project Management
Dallas College
Cyber Security
ABOUT TANJALA PORTER
I have several years of financial services pivoting my skills into the Tech industry. I am an Accomplished and energetic professional with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, excellent communication, and great leadership. I\'ve learned to navigate even the most stressful situations with grace and optimism. I love being in a space where I can continue to learn, grow and uplift those around me. I possess an innate understanding of business strategy and can develop effective action plans accordingly. Exceptional communication skills, both written and verbal. Excels at creating detailed project schedules while maintaining an eye on the big-picture strategic objectives.
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