Tanja MacKert
Head of Account Management (B2b Sales & Customer Success) @Workeer
Signup · Get unlimited contacts
WORK HISTORY
Head of Account Management (B2b Sales & Customer Success) @Workeer
Digital marketplace connecting international and refugee talent with employers in Germany who value diversity and inclusive company cultures.ROLE & RESPONSIBILITIES• Build-up and continuous development of the Customer Success and Account Management function, including structures, processes, clear ownership models, and scaling the CS playbook to support sustainable growth• Customer acquisition and business development, including negotiations with new key customers and strategic partners• Strategic planning and execution of customer retention, win-back and reactivation initiatives, as well as portfolio growth strategies• End-to-end customer relationship management using HubSpot, ensuring transparency, data integrity, and scalability• Revenue and target responsibility, with a strong focus on sustainable growth, long-term partnerships, and value-based expansion• Analysis and reporting of KPIs, translating performance data into actionable insights for management and teams
EDUCATION
BAW Bayerische Akademie für Werbung und Marketing
Diplom-Medienmarketing-Fachwirt (BAW)
ABOUT TANJA MACKERT
Senior Key Account Manager specialising in B2B Sales and Customer Success, with 8+ years’ experience in AI-driven SaaS environments. I accelerate adoption, retention, expansion and renewals through KPI-based strategic consulting, delivering sustainable revenue growth and long-term customer excellence.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.