Tanishqa Charakanam

Experience

1. Customer Success Executive

   LeadSquared

   Jul 2023 — Present · Bengaluru, IN

   Client Onboarding & Implementation: Responsible for the seamless integration of new clients from the Middle East regions. This involves understanding their unique business processes, gathering necessary requirements, and implementing these into the CRM to enhance the sales execution process.2. Training & Product Launch: Conduct comprehensive product training for end-users, ensuring a smooth transition to live operations and the commencement of client subscriptions.3. Account Management & Product Adoption: Foster strong relationships and trust with all clients, ensuring optimal CRM usage by monitoring data usage reports and conducting weekly meetings with stakeholders. This proactive approach facilitates process execution and aids in client retention.4. Up-Selling: Identify client challenges and recommend advanced feature solutions to create up-selling opportunities.5.Communication: Maintain proactive communication with multiple stakeholders through various channels such as email, phone calls, and online meetings.6. Cross-Team Coordination: Collaborate with the Product Engineering & QA team to ensure successful feature deployment, conduct UAT, and raise new requirements through a ticketing tool.7. Subscription Renewal: Ensure timely subscription renewals by notifying clients via phone calls and emails before the end of the billing cycle. Provide grace periods when necessary.

Education

• REVA University

  Bachelor of Technology - BTech

  2018 — 2022