Tanishq Singh

About Tanishq Singh

Experienced Team Mentor - Operations with a demonstrated history of working in the Market Research Industry. Skilled in Microsoft Word, Team Building, Teamwork, and Leadership. A graduate student in Commerce stream from Pune University. Working as a Team Coach with a demonstrated history of working in the Lead Generation Services Industry for over a year.

Experience

1. Team Coach

   S2W Media

   Apr 2023 — Present

   Prepare daily work allocation, tracking, and validation with the deliveries. Managing leave, shrinkage, and roaster management & break adherences. Call Monitoring, Auditing, Agents Feedback. Preparing & Analyzing internal & external quality reports for the management staff. Allocating daily jobs and workloads to Team. Performing ATA for the new bees. Provides feedback to Research analyst. Managing and guiding process training of new hires team members. Tracking performances of the team members and highlighting areas of improvement and providing feedback, and training for improvements continuously Flagging agents depending upon their qualification performance. Taking refresher trainings for the new member in team to help them with adjustments and other process related Co-ordinating with MIS Team with delivery file Handling various responsibilities assigned to me by my Team Leader. Undertake general management activities such as staff training, skills development, and communication. Work on various campaigns such as Data -Appends, VV, BCL, Band lead in accordance with updates.

Education

• Amity University Mumbai

  Master of Computer Applications - MCA