Tanishkajeet Kaur

About Tanishkajeet Kaur

Compliance Consultant Eterna Insurance Solutions LLC Present Ensured organizational compliance with regulatory frameworks and industry standards in the insurance sector. Conducted audits, assessed internal policies, and identified compliance risks, recommending and implementing corrective actions. Collaborated across departments to develop best practices and prepare for external regulatory reviews. Monitored changes in federal and state insurance regulations to maintain updated compliance protocols. Contributed to fostering a culture of integrity and ethical business conduct. Quality Invigilator ETS India Maintained the integrity of high-stakes certification exams by strictly enforcing test protocols and procedures. Ensured full compliance with ETS testing standards and guidelines. Supported candidates during the test process to create a smooth and fair testing experience. Complaints Specialist & Customer Handling CoverYou Managed and resolved customer complaints promptly and effectively to meet service level agreements. Delivered personalized solutions to enhance customer satisfaction and brand loyalty. Identified recurring issues and collaborated with internal teams to implement service improvements. Senior Customer Service Representative Concentrix Addressed complex customer queries and issues with empathy and efficiency. Provided accurate information and quick resolutions to enhance overall customer experience. Consistently met or exceeded performance targets related to customer satisfaction and issue resolution time.

Experience

1. Compliance Consultant

   Eterna

   Apr 2025 — Present · CA, US

   Eterna Insurance Solutions LLCAs a Compliance Consultant at Eterna Insurance Solutions LLC, I was responsible for ensuring that the organization operated within regulatory frameworks and industry standards. My role involved assessing internal policies and procedures, identifying compliance risks, and recommending practical solutions to mitigate them. I collaborated with various departments to implement best practices, conducted audits, and helped prepare for external regulatory examinations. Additionally, I stayed current with evolving insurance laws and regulations, ensuring our practices aligned with federal and state compliance requirements. My work supported the company\'s mission to maintain integrity, transparency, and customer trust in all aspects of its operations.

Education

• Delhi University

  Bachelor's degree

  2018 — 2021