Tanisha Hargrove

Manager of Operations @Apricus Inc

Tampa, FL, US

Spearheaded operational strategies that improved client satisfaction and increased revenue by 188% YoY.• Improved SLA results by 56% within 60 days for a high-priority client, delivering immediate business impact.• Designed training programs that enhanced team productivity by 30% and reduced onboarding time by 2 weeks.• Optimized managed care operations for diagnostics and specialty DME programs, ensuring seamless delivery for Workers’ Compensation carriers.• Instituted quality assurance protocols that elevated service standards and ensured regulatory compliance.• Developed competitive pricing models, securing market expansion through compelling RFP submissions.