Tanisha Ganguly

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Role
Customer Success Manager at Lumen Technologies
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Tanisha Ganguly

I\'m a Customer Success and Strategy Leader with 2+ years of experience driving enterprise CX, digital transformation, and cross-functional growth across global markets. I specialize in building scalable customer success frameworks, championing customer-centric product strategies, and aligning retention with revenue through strategic thinking and execution. At my core, I’m a product-minded operator who thrives at the intersection of customer obsession and business outcomes. I\'ve worked closely with Product, Engineering, and Sales teams to accelerate feature adoption, reduce churn, and design end-to-end customer journeys that stick. Whether it’s building a VOC engine that shapes roadmaps or driving a 75% jump in delivery efficiency, I lead with clarity, empathy, and data. I\'m now seeking global, remote-first, or national leadership roles in: Enterprise Customer Success CX Strategy & Operations Customer-Led Product Strategy Digital Transformation Leadership Let’s connect if you’re scaling impactful teams, transforming customer journeys, or building products with soul.

Experience

  1. Customer Success Manager

    Lumen Technologies

    Jun 2025 — Present · Bangalore Urban, IN

Education

  • Adamas University

    Bachelor of Arts - BA

    2018 — 2021

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Tanisha Ganguly — Customer Success Manager at Lumen Technologies in Bengaluru, KA, IN | Unifers