Tania Perez Tapia

About Tania Perez Tapia

Customer Success and Sales leader with 17 years’ experience in Telecom, Software, and Hardware. Skilled in executive relationships and driving business growth through strategic account planning and management. Proven record of exceeding revenue, retention, and customer satisfaction goals. Motivated team player demonstrating exceptional sales expertise and strategic acumen.

Experience

1. Customer Success Manager

   Lumen Technologies

   Nov 2021 — Present · Houston, TX, US

   Led enterprise initiatives that boosted annual revenue retention from $6M to over $7M by modernizing systems, migrating to SD-WAN and NaaS, and expanding Security and Collaboration services for major clients- Improved long-term partnerships by implementing quarterly account reviews, driving executive engagement, and securing complex contract renewals, leading to a 50% boost in customer satisfaction- Engaged C-level executives, collaborating with internal and external teams, partners, agents to deliver customized solutions supporting enterprise transformation.

Education

• Universidad de las Américas Puebla

  Bachelor of International Business Administration, International Business

  2004 — 2009

• The University of British Columbia

  International Business

• Universidad de las Américas Puebla

  Master in Information Technology, Information Technology

  2018 — 2020

Skills

• Data Center
• Sales
• Project Management
• Leadership
• Networking
• Itil
• Ibm Global Sales School
• Consulting
• International Sales
• IT Strategy
• Solution Selling
• Telecommunications
• Cse Certified Cisco Sales Expert
• Sales Process
• Cloud Computing
• Management
• Business Development
• Team Leadership
• X86
• Business Intelligence
• IT Sales
• Open Compute Project