Tania Castillo-Maule
Facilities Administrator @TNDC
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WORK HISTORY
Facilities Administrator @TNDC
San Francisco, CA, US
As a Facilities Administrator, I oversee and manage all operational functions of our Facilities Team in collaboration with our Director of Facilities. My role encompasses complete administrative management and supervising staff, contractors, and vendors to guarantee smooth and effective facility operations.Key Responsibilities:Supervision and Leadership: Direct and supervise the facilities team, including staff and external contractors. Foster a collaborative and efficient work environment through clear communication and leadership.Administrative Support: Offer full administrative support to 3 divisions;CapEx,Sustainability,Facilities OPs as well as the Director of Facilities, including scheduling, budgeting, and reporting. Ensure all documentation and records are accurate and up-to-date.Operations: I oversee admin and ops; I am responsible for creating and executing SOPs to ensure our department is functional and well-maintained from an operational standpoint.Budget Management: Assist in developing and managing the facilities budget. Monitor expenses, approve purchase orders, and ensure cost-effective solutions without compromising quality.Vendor Management: Establish and maintain relationships with vendors and service providers. Negotiate contracts, oversee service agreements, and ensure compliance with organizational standards. Prepare and maintain RFPs, bid information, and other contract documents. Manage vendor relationships, including setting up new vendors and scheduling and overseeing Quarterly Business Reviews (QBRs).Project Management: Lead and coordinate related projects, from planning and design to execution and completion. Ensure projects are completed on time, within budget, and to the desired quality standards.Strategic Planning: Manage compliance activities and engage with local authorities, including preparing documentation and attending hearings;Assist with grant writing and support efforts mandated by state and local governments.
EDUCATION
City College of San Francisco
Associate of Arts - AA, Latin American and Caribbean Studies
Southern New Hampshire University
Bachelor of Business Administration - BBA, Business Administration
SKILLS
ABOUT TANIA CASTILLO-MAULE
Throughout my professional career, I have been consistently rewarded with expanded levels of responsibility in technological sales and training. I excel in engaging with C-Suite professionals, presenting engaging demonstrations, and conducting training programs for onboarding and continued education within various organizations and departments. My skills extend to negotiating agreements, managing installation processes, and serving as a trusted resource for executive management. I pride myself on being a true partner both internally and externally, which has earned me the responsibility of training new hires, iterating handbooks/playbooks, and achieving high customer satisfaction and retention rates.Recently, I transitioned to a new role and exciting new career path as a Facilities Administrator at TNDC in San Francisco. TNDC\'s mission to provide affordable housing and support services to low-income individuals and families resonates deeply with me. Their values of equity, community, and transformation align with my own professional and personal ethos. In this role, I oversee the operations of TNDC’s facilities from an administrative standpoint, ensuring operational integrity. I am dedicated to upholding TNDC’s commitment to creating and preserving vibrant communities.Previously, I was a senior manager of account management with AirData UAV, managing accounts for a fleet data management and real-time flight streaming platform. I successfully managed and trained companies globally on the platform, achieving 100% on-time renewals and a 90%+ renewal growth rate.From 2018 to 2022, I had the pleasure of being part of Great Place to Work. Starting as an Account Manager, I was quickly promoted to Senior Account Manager and Team Lead for our Global Enterprise clients. In this role, I generated $1.89M in new business revenue while maintaining exceptional customer satisfaction and renewal rates. I was the first and only Account Manager on a newly formed SaaS Team, managing and training on DEI & B initiatives with C-Suite executives as their Culture Coach and trusted advisor from Fortune’s 100 Best Places to Work For list, including 60% of Fortune 500 companies.My career shift to TNDC marks an exciting new chapter where I can apply my extensive experience in a role that directly contributes to the community and aligns with my passion for social equity and community development.
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