Tania Sarkar
Lead CSM and Senior Growth Strategist in Hypergro.ai | Ex-Pragma (formerly Logisy) | EX-Wipro
- Role
- Lead Customer Success Manager at Hypergro
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Tania Sarkar
Customer Success professional with 5+ years of experience in the B2B SaaS and IT industry, specializing in key account management, onboarding, retention, and performance marketing. I’ve managed 70+ strategic accounts across seed-stage startups and scaled high-growth operations, owning the entire customer journey — from onboarding to expansion. Implemented AI-driven solutions, and launched self-service onboarding packs to scale customer enablement. I’ve also built success SOPs, identified upsell opportunities, and acted as the voice of the customer, influencing product and strategy. Driven by outcomes, I thrive in cross-functional environments and love solving business challenges through data, empathy, and structure.
Experience
Lead Customer Success Manager
Feb 2024 — Present · Bangalore Urban, IN
1- Implemented AI-driven solutions and launched self-service onboarding options, empowering clients to activate onboarding packs independently.2- Managed onboarding for enterprise clients and took ownership of the full customer journey, improving satisfaction and retention.3- Developed internal playbooks and CS SOPs, improving consistency and operational efficiency.4- Acted as the first line of support, resolving issues quickly and aligning strategies with internal teams.5- Partnered cross-functionally with sales, marketing, and product teams to enhance service delivery.6- Conducted training sessions, identified upsell opportunities, and drove product adoption.7- Directed Meta Ads strategies for 27+ clients, improving ROAS by 2–3X
Education
Pune Institute of Business Management
Pgdm, Marketing
2019 — 2021
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