Tania Rodriguez
Team Lead, Senior Customer Success Manager, Healthcare @Invoca
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WORK HISTORY
Team Lead, Senior Customer Success Manager, Healthcare @Invoca
Work on a team and cross team to support retention & risk management, expansion, growth, and adoption of our platform and services.Provide mentorship and coaching to team members and cross teamIdentify and drive the adoption of feature updates, best practices, and customer success fundamentals across the teamWork with cross-functional leaders to help clear the path for the team, provide feedback, and establish a strong partnership to better facilitate customer management.Exhibit leadership to execute against CS OKR, goals, calls to action.Highlight and share the teams’ successes across the organization. Champion team development through coaching to provide guidance towards career advancement. Successfully maintain a portfolio of customers and to realize meaningful value through adoption, maturity, and optimization effort and fulfilling the fundamentals to ensure success, retention, and growth Support diversity, equity and inclusion at Invoca
EDUCATION
Sandhills Community College
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Central Carolina Community College
Paralegal, Legal Assistant/Paralegal
University of North Carolina at Pembroke
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Union Pines High School
High School Diploma, General Studies
SKILLS
ABOUT TANIA RODRIGUEZ
14+ years in customer success and partnership management, I\'ve built a career around empowering teams and ensuring customers achieve their goals. As a Team Lead and Senior Customer Success Manager at Invoca, I\'m focused on driving retention and adoption by providing strategic guidance, identifying opportunities for expansion, and championing best practices. I find immense satisfaction in mentoring team members, fostering cross-functional partnerships, and leading initiatives that directly contribute to our organizational objectives and customer\'s long-term success. My background in affiliate marketing and legal compliance also provides a unique perspective on optimizing relationships and ensuring ethical growth.
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